Returns & refunds

Last updated October 31, 2026

Everything we sell is packaged food, so we can’t take back a case once it has been delivered. If something is wrong with your order, we’ll make it right.

Damaged, missing or wrong cases

Email james@rebelsmuggling.com within 7 days of delivery with:

• your order number,
• which case is damaged, missing or wrong, and
• photos of the damage and the shipping label.

We’ll send a replacement case or refund that case, your choice. You don’t need to send anything back. Please keep the case until we reply, in case the carrier asks to see it.

If tracking shows an order delivered but you can’t find it, check with your front desk or neighbors first, then email us and we’ll open a claim with the carrier.

Cancelling an order

Orders go to the warehouse quickly. Email us as soon as you can: if your order hasn’t been sent to the warehouse yet, we’ll cancel it and refund it in full. Once it has shipped, we can’t stop it.

Orders we can’t ship

If a product sells out at the warehouse after you order, or the address is outside the area we ship to, we’ll refund the affected cases in full and let you know by email.

How refunds are paid

Refunds go back to the card or payment method you used at checkout, including any sales tax charged on the refunded cases. Your bank usually shows the refund within 5–10 business days.